Genpact is a global professional services firm that partners with the world’s most innovative companies to turn their biggest challenges into opportunities – from creating hyper-connected supply chains to transforming experiences for their customers and employees. 

How Genpact tackled potential burnout among its employees

Genpact has long been guided by “the relentless pursuit of a world that works better for people,” and well-being is an integral part of its Diversity, Equity, and Inclusion strategy. When the company developed its AI-enabled chatbot to gauge employee sentiment, the data revealed that workload and work-life boundaries were causing burnout among employees.

In response, Genpact set out to build a mental well-being program that encourages self-care and creates a supportive ecosystem for all. Fostering a happier, healthier, and more productive work environment was critical to improving job satisfaction and retention, and strengthening the organization’s overall well-being.

Why Genpact partnered with Headspace

Genpact partnered with Headspace to build a psychologically safe work environment, improve manager support, increase mental health awareness, and encourage work-life balance. The company achieved this by offering Headspace to 10,000 employees across the globe. Headspace has helped Genpact employees hone essential skills such as managing stress, focusing, and navigating challenges.

Genpact also worked with Headspace to deliver webinars and training directly to employees, providing education on topics such as normalizing mental health and destigmatizing seeking help. “Headspace is a brilliant app,” said one Genpact employee. “The content, meditation, workouts, and everything are so perfectly designed. I want to use this application daily to make my life happier.”

The numbers tell the story

Genpact’s commitment to building a robust mental well-being program for employees has resulted in measurable outcomes that directly impact employee stress, compassion, and focus. Here are some of the key stats:

• Genpact reached 100% adoption of the 10,000 Headspace for Work license provided to employees.
• 78% of employees reported feeling “more compassionate or patient with others” after using Headspace.
• 87% of employees reported less stress after using Headspace.
• 74% of employees said that they “react to challenging conversations or situations better” after using Headspace.

For a deeper dive into how Genpact used Headspace, read the full case study.

Your team's well-being is your greatest asset. Headspace is proven to support a more resilient and mentally healthy workplace, leading to real healthcare cost reductions. Discover more of our client's results.