Stratified care,
powered by AI
Headspace’s end-to-end mental health care platform delivers personalized, high-quality support for all of life’s moments—not just times of crisis.
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Mental health is a lifelong journey. Our Stratified Care Model delivers the right mix of care at the right time through a smarter, more engaging system that ensures equitable access to personalized mental health support – every day.
Headspace leverages a full spectrum of care—from self-guided tools and an AI companion to coaching, therapy, and psychiatry—to ensure each member gets the right level of support without over-relying on high-cost services. This approach makes mental healthcare more scalable, sustainable, and cost-effective for organizations over the long term.
No two mental health journeys are the same. Headspace matches each member with the right mix of care and create a personalized plan that fits their needs. Members get supportive, empowering guidance to find and stay with the care that aligns with their needs and preferences as those needs evolve.
Headspace delivers robust, evidence-based care backed by the most peer-reviewed research in the industry. With over 50 published papers and 55 studies in progress, our approach is proven to drive positive outcomes, defining success as not just symptom relief, but lasting gains in skills and resilience.
Headspace offers access to a top-tier clinical network of 15,000 licensed providers, ensuring compassionate, high-quality care is available to all employees. Members can choose how they find care—whether through phone, video, or in-person—making it easy to get support in the way that works best for them.
Through ongoing training, clinically validated assessments, and our proprietary EHR, we pursue excellence at every step by ensuring our providers practice measurement-based care, follow clinical protocols, and apply proven best practices. To maintain consistency and quality, 100% of clinical notes are audited for adherence to evidence-based standards, helping deliver reliable outcomes for every member.
About working at Headspace Health
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Ebb, empathetic AI companion
Ebb is Headspace’s proprietary empathetic AI companion, designed to support members in real time as they navigate their thoughts, emotions, and daily challenges. Through both voice and chat, Ebb listens and offers personalized prompts and content recommendations based on each member’s input—and it becomes more familiar with their needs over time. This ongoing, responsive experience deepens engagement, strengthens emotional insight, and supports long-term mental wellness between sessions.
Fast access to evidence-based, compassionate care
Our licensed therapists average 12 years of experience and are trained in a range of evidence-based treatment modalities, including transdiagnostic care, with specialized expertise in areas like anxiety, trauma, and mood disorders. Members can select a provider based on modality, specialty, availability, and identity factors like gender, race, and sexual orientation to ensure a strong therapeutic alliance.
Convenient, goal-driven coaching
Headspace coaches are master’s-level professionals with relevant experience or certification from the National Board for Health & Wellness Coaching. Members can engage in ongoing video and text-based coaching to work toward goals like improving sleep, managing stress, or building healthier habits, or get in-the-moment support from a coach 24/7.
High-quality psychiatry services
Through our Stratified Care model, members with acute needs are matched with a board-certified psychiatrist. Headspace psychiatrists can assess, diagnose, and prescribe the right treatment. Our psychiatrists are medical doctors who are highly-experienced in medication management, ensuring safe and effective prescribing.
Skill-building & support between sessions
For over 14 years, Headspace has been trusted by millions around the world to deliver evidence-based mindfulness and mental health tools that build lifelong skills. Unlike traditional mental healthcare, Headspace helps members turn mental health into a daily practice—building skills and resilience between sessions with guided meditations, sleep support, focus tools, and Ebb. With thousands of sessions on topics like stress, anxiety, grief, parenting, and more, there’s something for everyone.
Personalized support, without the friction
The Headspace app serves as a one-stop shop to help members get matched to the right care, work-life services, or benefits based on their needs. And when members need more hands-on support—like switching providers or coordinating inpatient care—our 24/7 care navigation team is there to help them every step of the way.
Supported by Headspace providers, including depression, anxiety, sleep, grief, chronic illness, infertility, and more.
Our providers deeply understand the diverse lived experiences of our members—and our model delivers equally consistent outcomes across race, gender, and sexual identity.
Seamless scheduling with over 15,000 licensed providers in-app, plus access to an extended network of over 70,000 providers.
Dr. Jenna Glover has a Ph.D in clinical counseling from Utah State University as well years of experience in counseling centers, academia, residential care, and hospital systems. She was most recently an Associate Professor at the University of Colorado. At Headspace, she ensures effective, high-quality care delivery.
Dr. Jon Kole, a board-certified MD with a decade of experience, leads Headspace’s psychiatry services program. Dr. Kole completed his doctorate degree at University of Pennsylvania and his residency at Brown University. His deep expertise ensures members with complex needs receive the right evidence-based interventions.
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Dr. Kenli Urruty has a Ph.D. in Clinical and Counseling Psychology from Utah State University. Prior to Headspace, Dr. Urruty spent her career in higher education and most recently worked as the Associate Director of Operations and Training at the University of Colorado Boulder Counseling and Psychiatric Services.
Anita Ridolfo, LPC, NBC-HWC has been working in the mental health field for 30 years. She is a licensed clinician and also a Nationally Certified Health and Wellness Coach as well as a Certified Motivational Interviewing training.
Jaime Fleischer is a Licensed Clinical Social Worker who has been at Headspace for 3 years in both the Care Operations department & serving in her current role as Director of Complex Care. Jaime has 20 years of experience in the mental health field working in hospital settings, residential care, case management, and in EAP.
Samantha Edu is a licensed mental health provider, mental health coach and mindfulness instructor with over 15 years of experience in the wellness space. Samantha is known for building and sustaining brave communities that focus on the art of relationships built on identity affirming and inclusive leadership.
