Quantum Health is an industry-leading consumer healthcare navigation and care coordination company that delivers an unparalleled experience to its members, as well as validated claims savings and high satisfaction rates for its self-insured employer clients. Quantum Health has built an incredible culture of care, supporting their employees (who they call Warriors®) mental health so they can better support their clients and members.

Many of Quantum Health’s workforce serve as navigation and care coordinators on the front-lines to guide members through complex, sometimes life-changing healthcare conditions or challenges. 

Monica Foster, Quantum Health’s VP Total Rewards & Wellbeing, says “Engaging in these kinds of conversations throughout the workday can take its toll on the mental health of a Quantum Health Warrior® but the good news is that through the partnership with Headspace’s Employee Assistance Program (EAP) – the Quantum Health team can get the support they may need.”

“My goal is to be a warrior for our Warriors and help them be at their best in work and at home,” Foster said in a recent webinar, Improving Workplace Culture: How Healthcare Navigation Empowers Behavioral Health Solutions to Combat Work-driven Stress. “When you get on an airplane and are told to put your oxygen mask on first, that’s what we need to ensure our Warriors do. We want them to care for themselves so they can care for others.”

Foster believes that accessible and comprehensive mental healthcare provides a necessary and welcome service for Quantum Health employees. “When we prioritize mental health in the workplace, we’re not just supporting our employees; we’re fostering a culture where everyone can thrive,” she said.

Quantum Health chose Headspace EAP to help employees with mental healthcare. In the first 90 days, 37% of Quantum Health employees registered for the Headspace EAP, significantly more than traditional EAPs, which reports average sign up rates of 3% to 5%. Quantum Health’s latest enrollment rate is now at 40%.

Headspace EAP provides Quantum Health’s employees with:

• Unlimited on-demand mental health coaching
• In-person and video therapy
• Psychiatry services for US-based members
• Critical incident support
• Work-life services, including financial, legal, elder care, childcare, and more.

The power of integrating a behavioral health solution like Headspace with Quantum Health’s navigation model greatly impacts enrollments and engagement. Every Quantum Health employee enrolled in the company’s medical plan also has access to Quantum Health’s expert navigation services. Anytime an employee calls in for navigation support, Care Coordinators can educate the employee on Headspace EAP when they sense the member needs support. 

“It’s so important that our employees have the support they need through Headspace and it makes a world of difference,” Foster says, adding: “By integrating comprehensive mental health programs, we are empowering employees to take control of their mental health, leading to a more engaged and productive workforce."

Foster herself is a believer in Headspace’s EAP and encourages Quantum Health employees to use these services when they need them. “Headspace is foundational in my life,” she says. “ I use the app almost everyday. Breathing exercises, to help me sleep, to help me anticipate anxiety.” 

See how Headspace EAP can deliver a comprehensive mental health program that supports your employees needs. Request a demo today.